Friday, 25 November 2016

Make the right call if your heating breaks down this winter

We all rely on our boilers in winter for heat and hot water and waking up to a cold shower is not the best start to the day. To avoid the day getting worse by using a rogue trader always ensure you have a plan in place in the event of needing to call out a plumber, especially in the coming weeks.

Make the right call if your heating breaks down this winter
Plumbers are in high demand during the winter season and finding a reputable plumber at short notice can be challenging. To avoid frantic calling around and trusting unreliable website searches take some time to prepare emergency contact numbers; it’s easy to sigh with relief when the first plumber called is available, but if you choose an unqualified tradesman it could leave to more problems and unexpected costs.

If you don’t have a trusted plumber to call upon here’s some advice on how to find reputable and qualified traders.
  • Look for a member of a trade association, such as APHC (, who will ensure that a trader’s qualifications and past work is checked and verified to a high standard. 
  • Check credentials, such as Gas Safe Registration. Take the time to quickly check if the plumber’s membership is current and up-to-date by looking online or calling the organisation.
  • Before confirming a call-out check how much you will be charged. In an emergency a reputable trader will provide a cost for the call-out and rates for on-going time spent on the job. You should never feel pressurised into accepting work without a full explanation.
Employing a member of a trade organisation also has the additional security of codes of conduct to protect both the customer and tradespeople and often have schemes, which can help to resolve problems.

It’s also not too late to arrange a boiler service to prevent a breakdown in the first place and keep your heating system well maintained. To find a local qualified and reputable heating engineer you can use our search facility at The online database allows you to search via a number of criteria including postcode, town or by specific business name.

As well as offering high levels of customer service and workmanship as standard, our members are fully vetted with their work checked annually to uphold high standards of workmanship.

We also have a series of free, impartial consumer guides to provide background information on a host of plumbing and heating topics. The guides range from advice on how to select and employ the right plumber or heating engineer, preparing for cold weather, dealing with emergencies and guides to conventional heating systems. In addition, new technologies are also demystified with information on solar thermal hot water and biomass boilers.

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